Fill out the online form via this link. The Claims Center will assess the damage and get back to you as soon as possible. You can also contact your local Claims Center if you have further questions.
You can always reach out to our Claims Center to get the status and information about your claim.
You will need to reset your phone and deactivate the following: “Find My” on an Apple device and “Find My Device” on an Android device. Furthermore, you will receive clear instructions for the return process when you receive your new phone.
Extended Warranty prolongs the manufacturer's warranty period and begins at the earliest from the expiry date of the manufacturer's warranty. Extended Warranty is valid for the agreed coverage period and includes coverage for malfunctions.
All Risk covers unforeseen and sudden damage, including liquid damage and theft. The coverage period begins on the date of delivery of the product and applies for the agreed coverage period.
You will need to reset your phone and deactivate the following: “Find My” on an Apple device and “Find My Device” on an Android device. Furthermore, you will receive clear instructions for the return process when you receive your new phone.
No, you will not receive your old phone again , but a similar.
Yes, the new phone you receive will have clear instructions and a prepaid label ready to use.
After we have registered your claim, you will receive a parcel with your new phone as soon as possible, which comes with a return label to be used when returning the claimed phone. Follow the attached instructions from the parcel and return it to the nearest parcel shop.
No worries, contact us as quickly as possible, and we will find a solution.
We will send your device back to you as soon as it has been repaired. If it is not possible to repair, we will replace it with a similar device.
Fill out the online form via this link. When you report a damage to your accessory and have to enter the IMEI or serial number, it's the IMEI or serial number of your main device (mobile phone, laptop, tablet) that you have to enter.
Did you not get the answer you needed?
We are ready to answer all your questions regarding our products and services.
If your question is about warranty or claims, please contact your local Tryg Claims Center. If you have an active claim and you need information about it, you need to add your claim number that you have received through e-mail when you reported your claim. So that we can help you as fast as possible.
If your question is about your order, invoice or you have any technical questions, please contact Telenor.
Contact your local Claims Center
Claims Center Denmark
E-Mail: claim@telenor.dk
